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Account recovery request #5937

Closed
3 tasks done
ArthurLuciani2 opened this issue Mar 18, 2025 · 3 comments
Closed
3 tasks done

Account recovery request #5937

ArthurLuciani2 opened this issue Mar 18, 2025 · 3 comments
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account-recovery Users needing assistance with account recovery

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@ArthurLuciani2
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PyPI Username

ArthurLuciani

Reason for request

Lost access to primary email address. Secondary address is valid.

Recovery Codes

  • I never generated or have lost access to the recovery codes for my account

Code of Conduct

  • I agree to follow the PSF Code of Conduct

Acknowledgement

  • I understand that it may take a significant amount of time to process my account recovery request.
@ArthurLuciani2 ArthurLuciani2 added the account-recovery Users needing assistance with account recovery label Mar 18, 2025
@Thespi-Brain
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Hi @ArthurLuciani2,

We do have an account verification as due diligence before we can update your email. So, please contact [email protected] with your preferred email address and reference this link (#5937). We will proceed from there. Thanks!

@Thespi-Brain Thespi-Brain moved this to Awaiting Response in Account Recovery Mar 20, 2025
@Thespi-Brain Thespi-Brain added status: awaiting response Needs more information before proceeding and removed status: awaiting response Needs more information before proceeding labels Mar 20, 2025
@Thespi-Brain Thespi-Brain moved this from Awaiting Response to Verification in Process in Account Recovery Mar 21, 2025
@Thespi-Brain
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Hi @ArthurLuciani2,

Thanks for sending over your preferred email. I have initiated an account recovery process and instructions are being sent to your preferred email address. Please follow the instructions in that email and reply to it, and we will go from there. Thanks!

@Thespi-Brain
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Hi @ArthurLuciani2,

Thanks for completing the verification process. The verification was successful! I have updated the primary email address on the account. Your 2FA has been reset and a password reset has been issued. You should be able to regain access to your account after completing the password reset. Let us know if you have any more issues. Thanks.

@github-project-automation github-project-automation bot moved this from Verification in Process to Complete in Account Recovery Mar 24, 2025
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Labels
account-recovery Users needing assistance with account recovery
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