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Enrolling Samsung Android device appears to fail with message "Try setup again later" but does successfully enroll #27205

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allenhouchins opened this issue Mar 17, 2025 · 2 comments
Open

Enrolling Samsung Android device appears to fail with message "Try setup again later" but does successfully enroll #27205

allenhouchins opened this issue Mar 17, 2025 · 2 comments
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@georgekarrv
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bug Something isn't working as documented #g-mdm MDM product group :product Product Design department (shows up on 🦢 Drafting board)

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@allenhouchins
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allenhouchins commented Mar 17, 2025 •
edited by marko-lisica
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Fleet version: Latest on dogfood
Web browser and operating system: Any

💥  Actual behavior

Enrolling a Samsung Android device appears to fail with a message "Try setup again later" during the last step of enrollment but does actually successfully enroll.

Gong recording: https://us-65885.app.gong.io/call?id=2717499589275080914&highlights=%5B%7B%22type%22%3A%22SHARE%22%2C%22from%22%3A1529%2C%22to%22%3A1603%7D%5D

🧑‍💻  Steps to reproduce

  1. Enroll a Samsung Android device in dogfood
  2. Go through the steps for enrollment and observe the "Try setup again later" error message at the last step
  3. Notice the device has successfully enrolled by observing the Work profile and device record in Fleet

🕯️ More info (optional)

I was not able to reproduce this on a Xaomi Redmi device so this appears to be isolated to Samsung. Marko also saw this issue on his Samsung device.

🛠️ To fix

@marko-lisica: The host should enroll without an error message at the end of the enrollment flow.
@allenhouchins allenhouchins added :incoming New issue in triage process. :reproduce Involves documenting reproduction steps in the issue bug Something isn't working as documented labels Mar 17, 2025
@allenhouchins
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@marko-lisica for awareness

@allenhouchins allenhouchins added #g-mdm MDM product group :product Product Design department (shows up on 🦢 Drafting board) and removed :reproduce Involves documenting reproduction steps in the issue :incoming New issue in triage process. labels Mar 17, 2025
@georgekarrv
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Some investigation required before we can estimate this.

@lukeheath lukeheath moved this to 📨 New requests in 💻 #g-mdm Mar 25, 2025
@lukeheath lukeheath moved this from 📨 New requests to 🥚 Ready for drafting in 💻 #g-mdm Mar 26, 2025
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bug Something isn't working as documented #g-mdm MDM product group :product Product Design department (shows up on 🦢 Drafting board)
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@georgekarrv @allenhouchins